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The East African : May 19th 2014
The EastAfrican MAY 17-23, 2014 BANKING AWARDS 2014 Special advertising section 37 Bank M Tanzania Ltd deputy CEO (Commercial) Jacqueline Woiso (L) recieves the first runner-up award for the best bank in Tanzania from Chrispin Bokea of the Strathmore Business School on the gala night on April 30, 2014. Picture: FILE How the top honours were shared across the region’s institutions Judges investigated customer experience with the lenders, bank personnel, range of products on offer as well as ease of accessing the bank By MUGAMBI MUTEGI Special Correspondent E ast Af≥ica held its inaugu≥al banking pa≥ade taking the annual ThinkBusiness su≥vey of the indust≥y to a new ≥egional platfo≥m. The su≥vey, which compa≥es the lende≥s’ pe≥fo≥mance in key segments of the financial mediation indust≥y, ≥anked mo≥e than 100 banks in mo≥e than 30 catego≥ies with the top honou≥s going to Kenya’s Equity Bank. Kenya Comme≥cial Bank (KCB) and Diamond T≥ust Bank (DTB) both Kenyan, we≥e ≥anked second and thi≥d ≥espectively. C≥ane Bank, Bank of Kigali and National Mic≥ofinance Bank we≥e c≥owed the best banks in Uganda, Rwanda and Tanzania ≥espectively. The ninth edition of the ThinkBusiness Banking Awa≥ds ≥ecognised Muni≥ Ahmed of National Bank of Kenya as the chief executice o∞ce≥ of the yea≥, taking ove≥ f≥om DTB’s chief executive Nasim Devji, who won the 2013 edition. DTB Kenya walked away with the best Kenyan bank in custome≥ satisfaction awa≥d while Co-ope≥ative Bank walked away with two top honou≥s, including the best bank in mic≥o-finance and in ≥etail banking. The high-level awa≥ds ce≥- emony, held at Nai≥obi’s Safa≥i Pa≥k Hotel, b≥ought togethe≥ mo≥e than five hund≥ed bank CEOs and C-Suite bank manage≥s f≥om ac≥oss East Af≥ican. “It was impo≥tant that we open up this competition to the ≥egion,” said Ochieng Oloo, the founde≥ and chief executive of ThinkBusiness adding that a numbe≥ of the banks, especially f≥om Kenya, have become ≥egional playe≥s. M≥ Oloo said this yea≥’s awa≥ds, besides celeb≥ating exempla≥y pe≥fo≥mance in the va≥ious segments of financial mediation, also focused on custome≥ loyalty, co≥po≥ate image and use of technology. Judges also investigated custome≥ expe≥ience with the lende≥s, bank pe≥sonnel, ≥ange of p≥oducts on o≠e≥ as well as the ease of accessing the bank. A total of 170 nominees sent in ent≥ies in 25 catego≥ies. Othe≥ than winning the top bank c≥own, Equity Bank also won the best bank in mic≥ofinance, best bank in p≥oduct ma≥keting fo≥ its Beba Pay d≥ive and ≥etained the ≥etained the bank with the lowest cha≥ges t≥ophy. Othe≥ than finishing as East Af≥ica’s second best bank, KCB scooped othe≥ top honou≥s, including the bank with the best agency netwo≥k and the best bank in asset finance. Kenya’s biggest lende≥ by asset base also topped the list of SME banke≥s while the lende≥’s Ugandan subsidia≥y won the best ≥ecove≥y awa≥d. Uganda’s Centena≥y Bank walked away with the best bank in custome≥ ca≥e awa≥d while FMBE Bank got a simila≥ ≥ecognition fo≥ Tanzania. In Rwanda, the awa≥d went to the Bank of Kigali. Top honou≥s fo≥ co≥po≥ate banking went to Citi Bank Kenya which also won ≥ecognition as East Af≥ica’s most e∞cient bank. CFC Stanbic was c≥owned the best bank in mo≥tgage finance as Chase Bank walked away with the mobile banking t≥ophy. In the deposit taking mic≥o- finance catego≥y, Kenya Women Mic≥ofinance Bank took the c≥own with Faulu and Rafiki mic≥ofinance banks taking the second and thi≥d positions ≥espectively. The banking awa≥ds came as the banking indust≥y continues to post st≥ong g≥owth ac≥oss the ≥egion – led by the biggest banks that have t≥aditionally dominated the key mat≥ics including p≥ofitability, custome≥ deposits and lending. Kenyans inc≥eased thei≥ up- take of loans in the fi≥st th≥ee months of the yea≥, powe≥ing banks to make Ksh5.2 billion mo≥e than they ea≥ned du≥ing the same pe≥iod last yea≥. The Cent≥al Bank of Kenya data shows that lending inc≥eased to Ksh1.69 t≥illion in the fi≥st th≥ee months of the yea≥ f≥om Ksh1.6 t≥illion last Decembe≥, a 5.6 pe≥ cent g≥owth.
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